Managed IT Services
Server and Network Graphing, Monitoring and Alerting
Our server and network surveillance provides alerts when any critical infrastructure failures occur so we can fix issues before further loss of connection and information occurs. Regular monitoring of servers and networks also allows the foresight for necessary upgrades. Ragen IT Solutions utilises the highly valued monitoring software, PRTG. We can also connect remote offices via solutions such as virtual private networks.
PBX Phone Systems
By using a market leader product in telecommunication technology, we are able to provide our clients with seamless communication solutions for the workplace. The 3CX PBX phone system is virtually feature complete. Offering voicemail to email and using licensing based on simultaneous calls, you can have unlimited handsets without added costs.
Since 3CX is a software-based PBX solution, if you already have a server in place (or in the cloud) 3CX can be installed with only VOIP/PSTN/IDSN bridge required. If you wish to go full VOIP, (using an Australian VOIP provider) no additional hardware is required. In addition, clients do not have to be locked into a provider for extension capabilities. Extensions can also be installed on additional devices such as smartphones and desktops – no physical phone necessary.
Server and Corporate Desktop Sales and Management
Not only are we able to deploy customised servers based on clients’ requirements and install software. As an official HP Partner, Ragen IT Solutions can also supply desktops along with HP warranty and provide basic troubleshooting. Please note, we do not repair hardware but insist clients keep critical infrastructure under active warranty with HP or other vendors.
After Hours Support
Clients who are on a monthly plan may schedule remote support for software updates, maintenance or other support requests that aren’t possible during business hours, outside of regular hours at no cost. Onsite support after hours may incur additional fees but clients would be notified beforehand. However this is rare and the fees are often waived.